Frequently Asked Questions

Got questions about how our chatbot services work? You’re not alone. Below you'll find clear answers to the most common things people ask us — from setup and pricing to features and support. If there's anything else you're unsure about, just reach out. We're always happy to help.

General & Getting Started

  • 1. What exactly do you offer?

    We build custom chatbots for businesses — including website chatbots, Instagram/Messenger DMs, WhatsApp booking bots, and private knowledge-based bots. Each one is built specifically around how your business works.

  • 2. What platforms do your chatbots support?

    Our chatbots work on websites (Shopify, Wix, Webflow, etc.), Instagram, Facebook Messenger, WhatsApp Business, and private portals like Notion, Kajabi, Circle, or internal dashboards.

  • 3. I’m not technical — can I still use this?

    Absolutely. No tech knowledge is needed. We handle everything from build to setup and give you a simple way to install it with support if needed.

  • 4. Can I see a demo before I commit?

    Yes — we can provide live examples, interactive demos, or walkthrough videos depending on the type of chatbot you're considering.

  • 5. Do I need to install any software?

    Nope. Everything runs in the cloud or directly on your platform (like your website or social account). We provide a simple embed or connection method.

  • 6. How long does it take to get started?

    Once we’ve discussed your needs and received your content, most bots are delivered within 5–10 working days.

  • 7. What do you need from me to begin?

    Once you choose a package, we’ll send over a short onboarding form asking for things like your website, service info, tone of voice, and any FAQs or documents we should train the bot on.

Chatbot Features & Capabilities

  • 8. What can the chatbot actually do?

    Depending on the package, your chatbot can answer questions, qualify leads, book appointments, deliver files or downloads, offer content, support clients, and more — all automatically.

  • 9. Will it sound like my brand?

    Yes. We match your tone of voice and use your real content so the chatbot feels like a natural part of your business.

  • 10. Can it capture leads or emails?

    Yes — we can set up your chatbot to collect email addresses, phone numbers, or any other custom fields you need.

  • 11. Can it book appointments or connect to my calendar?

    Absolutely. We offer booking flows with integrations to tools like Calendly or Google Calendar as an add-on.

  • 12. Can the chatbot reply to Instagram comments or DMs?

    Yes — with the Instagram & Messenger package, we can set up automatic replies triggered by DMs, comments, or story mentions.

  • 13. Can it work in multiple languages?

    Yes — multi-language support is available as an add-on. You can request specific translations or train the bot on multiple language sets.

  • 14. Will it work on mobile?

    Yes — all of our chatbots are fully responsive and mobile-friendly.

  • 15. Can I update or train it with new info later?

    Yes — we offer one-off update services or monthly update plans if your content or services change regularly.

Pricing & Packages

  • 16. How much does each package cost?

    Packages start from £229, depending on the platform and complexity. You can view starting prices on our Packages page, and we’ll give you a tailored quote after you enquire.

  • 17. Can I combine packages or get a custom bundle?

    Definitely. Many clients combine website + WhatsApp or DMs + a private chatbot. We offer bundle pricing with discounts for multi-bot builds.

  • 18. Why don’t you offer instant checkout?

    Because every business is different. We want to make sure you get exactly what you need — so we quote you properly, based on a quick conversation.

  • 19. Are there any ongoing fees?

    There are no required ongoing fees. But we do offer optional monthly support, updates, and performance reports depending on your needs.

  • 20. Do I pay everything upfront?

    In most cases, we take 50% upfront and the remaining 50% on delivery. For larger projects or bundles, we can discuss flexible payment options.

  • 21. Is there a refund policy?

    Since this is a custom digital service, we don’t offer refunds. But we’ll work closely with you during the build process to ensure you're 100% satisfied.

Setup, Support & Aftercare

  • 22. How do I install the chatbot once it’s done?

    We’ll provide simple, clear instructions — or we can do it for you if you give us access. It usually takes just a few minutes.

  • 23. Will I be able to test it before it goes live?

    Yes. We send you a full working version for review before it’s launched. You can test all flows and request tweaks.

  • 24. What if I need help in the future?

    You can reach out anytime. We offer one-time support or monthly support packages if you want regular check-ins, updates, or improvements.

  • 25. Can you make changes after it’s launched?

    Absolutely. Whether you need small updates or want to expand your chatbot's abilities, we’re happy to help — either as a one-off or on a monthly plan.