Privacy Policy

Effective Date: April 10, 2025

At Engage Bots, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website or use our services. By continuing to use this site or engaging our services, you agree to the terms outlined below.

If you have any questions or concerns about how your data is handled, you can contact us at tom@engagebots.co.uk.

1. Information We Collect

When you submit an enquiry or interact with our site, we may collect personal information such as your name, email address, business name, and any additional details you choose to share. We also collect basic technical data such as your IP address, browser type, and pages visited, which helps us monitor site performance and improve user experience.

We do not collect or store payment information through our website. All payments are processed through third-party platforms, following secure industry practices.

2. How Your Information Is Used

Your information is used to respond to enquiries, provide quotes, deliver chatbot services, and follow up with you about your project. If you opt in to receive updates, we may also send occasional emails related to services, support, or news. You can opt out at any time by contacting us or using any unsubscribe link provided.

We do not use your data for automated decision-making or profiling, and we will never sell your personal information to third parties.

3. Legal Basis for Processing

We process personal data based on your consent, the fulfilment of a contract (for example, providing chatbot services), and our legitimate interest in operating our business, managing communications, and improving customer experience.

4. Data Storage and Protection

Your data is securely stored and only accessible to authorised individuals directly involved in the delivery of your project. We take appropriate technical and organisational measures to protect your data against loss, misuse, and unauthorised access.

We use secure tools and platforms for communication and file storage. Any third-party platforms used in our process are carefully chosen for their security and compliance with data protection standards.

5. Use of Cookies

Our website may use cookies to help us understand how visitors interact with the site. This information is anonymous and helps us improve website performance and usability. By using our site, you consent to the use of basic cookies unless you disable them in your browser settings.

6. Data Retention

We retain your information for as long as necessary to manage your enquiry, deliver services, or comply with legal requirements. If you wish to have your data deleted or updated, please contact us and we will process your request promptly.

7. Your Rights

You have the right to access the personal data we hold about you, to request corrections, or to have your data deleted. You can also withdraw consent for any non-essential communication or object to how we use your data. To exercise any of these rights, please email us directly at tom@engagebots.co.uk.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in regulations or how we operate. When we do, the updated policy will be posted on this page with a revised effective date. Continued use of our website after any updates will constitute your acceptance of the changes.

9. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us at the details below.

Engage Bots

Email: tom@engagebots.co.uk

Website: www.engagebots.co.uk